At Easy Inflatables, we are committed to clear communication, fair dealing, and professional support before and after purchase. Because many of our boats and kayaks are custom-built to order, this policy explains where refunds, exchanges, repairs, replacements, credits, and other remedies may apply, and where they do not.
To be considered for a return, exchange, or refund assessment, goods must generally be:
Boats and kayaks may arrive on a pallet. The pallet itself does not need to be returned unless we specifically request it.
Return requests for eligible accessories should be initiated within 14 days of delivery. Requests made outside this timeframe may be declined unless a remedy is required by law.
Boats and kayaks are not eligible for return due to change of mind. If goods appear damaged on delivery or defective, please notify us as soon as possible and within the inspection period set out below.
Unless Australian Consumer Law requires otherwise, the customer is responsible for all return freight, postage, packaging, and insurance costs. Original shipping charges are generally non-refundable unless the law requires a different outcome.
Easy Inflatables primarily offers exchange or remedy assessment on accessories. Refunds are not automatic and will only be provided where required by law or where Easy Inflatables approves a refund in writing.
Easy Inflatables is not liable for any delay, suspension, failure to perform, or inability to fulfil an order where such delay, suspension, failure, or inability is caused directly or indirectly by events beyond our reasonable control.
These events may include, without limitation, war, armed conflict, invasion, hostilities, terrorism, civil unrest, riots, sanctions, embargoes, trade restrictions, government action, port closures, factory shutdowns, raw material shortages, carrier disruption, freight capacity shortages, customs intervention, natural disasters, pandemics, or other major supply chain events. Free Australia-wide shipping is included under standard global freight conditions. In the event of major external disruptions (such as war, port closures, or extreme air-freight increases), any unavoidable additional freight costs may be passed on at cost. We always communicate this clearly before dispatch.
Where a Force Majeure event affects production, shipment, scheduling, delivery, or fulfilment, any deposit, progress payment, or part payment already made remains non-refundable to the extent permitted by law, including where funds have already been committed to production allocation, factory scheduling, materials, freight booking, supplier commitments, or related order costs.
A Force Majeure event does not create an automatic right to cancellation, refund, chargeback, compensation, or damages, except where a remedy is required under Australian Consumer Law.
The customer should inspect the goods as soon as reasonably possible after delivery.
If goods arrive damaged, defective, or do not meet consumer guarantees, please contact us as soon as possible. Depending on the nature of the issue, Easy Inflatables may offer a repair, replacement, exchange, refund, or another remedy required by law.
To the extent permitted by law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
At Easy Inflatables, we believe in empowering adventurers with high-quality inflatable solutions. Our commitment to durability and performance ensures that every product enhances your outdoor experiences.
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