Customer Guarantee

EASY INFLATABLES • RETURNS, REFUNDS & CUSTOMER RIGHTS

Customer Guarantee

At Easy Inflatables, we are committed to clear communication, fair dealing, and professional support before and after purchase. Because many of our boats, kayaks, and outboard motors are custom-built, allocated, or internationally sourced to order, this policy explains where refunds, exchanges, repairs, replacements, credits, and other remedies may apply, and where they do not.

Important Purchase Notice

Custom-built boats and kayaks are generally non-refundable and non-cancellable once production has been confirmed, and outboard motors are generally non-refundable and non-cancellable once ordered, allocated, or dispatched, except where a repair, replacement, refund, or other remedy is required under Australian Consumer Law. Accessories may be eligible for return, exchange, or remedy assessment, subject to the conditions set out below.

Accessories

Return assessment may be available if the item is unused, in original condition, and in original packaging.

Custom Builds

Boats and kayaks built to order are generally not refundable for change of mind, cancellation, or delays outside our control, subject to Australian Consumer Law.

Outboard Motors

Outboard motors ordered, allocated, or dispatched through Head Office or international supply are generally not refundable for change of mind, subject to Australian Consumer Law.

Faults / Damage

If goods arrive damaged or fail to meet consumer guarantees, we will assess the issue and provide an appropriate remedy.

Return Eligibility

To be considered for a return, exchange, or refund assessment, goods must generally be:

unused and not installed, inflated, assembled, or operated
in original condition, free from damage, wear, misuse, or modification
returned with original packaging, manuals, components, and accessories where applicable
accompanied by proof of purchase
approved by Easy Inflatables before return shipping is arranged

Boats and kayaks may arrive on a pallet. The pallet itself does not need to be returned unless we specifically request it.

Time Limits for Return Requests

Accessories

Return requests for eligible accessories should be initiated within 14 days of delivery. Requests made outside this timeframe may be declined unless a remedy is required by law.

Boats, Kayaks & Outboards

Boats, kayaks, and custom-built or allocated outboard motors are not eligible for return due to change of mind. If goods appear damaged on delivery or defective, please notify us as soon as possible and within the inspection period set out below.

Return Shipping Costs

Unless Australian Consumer Law requires otherwise, the customer is responsible for all return freight, postage, packaging, and insurance costs. Original shipping charges are generally non-refundable unless the law requires a different outcome.

Before returning any goods, please email [email protected] with your order number, contact details, reason for return, and clear photos or videos where relevant.

Accessories – Returns, Exchanges & Assessment Process

Easy Inflatables primarily offers exchange or remedy assessment on accessories. Refunds are not automatic and will only be provided where required by law or where Easy Inflatables approves a refund in writing.

Step 1

Step 2

We assess whether the issue is a shipping issue, user issue, minor problem, or a fault requiring a remedy.

Step 3

If approved, we will advise whether the outcome is repair, replacement, exchange, store credit, refund, or another remedy required by law.

Important Accessory Return Conditions

Photos and relevant information are a mandatory part of the assessment process.
If the issue is minor and can be reasonably rectified, Easy Inflatables may choose repair or replacement rather than refund.
Refunds, where approved, are generally processed back to the original payment method.
Approved refund processing times are typically up to 7 business days after final approval, although bank processing times can vary.

Order Allocation, Production & Refund Adjustments

Important Order Conditions

Many of our products, including inflatable boats and outboard motors, are custom-built, allocated, or sourced specifically to fulfil individual customer orders. Once an order has been placed with the supplier or factory, allocated to a production slot or shipment, booked for freight, dispatched, or otherwise committed to fulfilment, the order is treated as in progress.

Cancellation requests after this point may be accepted at our discretion only.
Where a cancellation or refund is approved, refund amounts may be reduced to account for costs already incurred.
These costs may include supplier allocation, factory scheduling, international order processing, freight booking, customs processing, currency conversion, administrative handling, and any related committed order costs.
Refund processing timing is subject to our internal payment procedures and standard refund cycle unless otherwise required by law.
This clause does not exclude any rights or remedies that cannot be excluded under Australian Consumer Law.

Outboard Motors – Order & Refund Conditions

Outboard Motor Orders

Outboard motors may be supplied through local and international distribution and, in many cases, are custom-built, allocated, sourced, or shipped specifically to fulfil a customer order. For this reason, once an outboard motor has been ordered, allocated, committed to production, booked for shipment, or dispatched from Head Office, factory, distributor, or international warehouse, the order is considered committed and in fulfilment.

Refunds are generally not available for change of mind once an outboard order has been placed and processed.
Refunds are generally not available for change of mind once an outboard order has been allocated, committed to production, booked for shipment, or is in transit, except where a remedy is required under Australian Consumer Law.
Where a refund is approved after order commitment, the refund may be reduced to reflect supplier allocation, production, freight, customs, administrative, and related committed costs, except where a full remedy is required under law.
Delays relating to international shipping, freight schedules, customs processing, production scheduling, component shortages, or supplier timelines do not, on their own, create an automatic right to a full refund, cancellation, or compensation, subject to Australian Consumer Law.
This policy does not exclude any rights or remedies that cannot be excluded under Australian Consumer Law.

Boats & Kayaks – Custom Build Refund Conditions

Custom Build Orders

All custom-built inflatable boats and kayaks are made specifically to the customer’s order. For that reason, refunds, cancellations, or change-of-mind returns are generally not available once production has been confirmed or a build has been allocated, except where a repair, replacement, refund, or other remedy is required under Australian Consumer Law.

Refunds are generally not available for change of mind.
Refunds are generally not available for order cancellation after production confirmation, material allocation, or factory scheduling.
Refunds are not available for dissatisfaction unrelated to a fault or major failure.
Delays relating to shipping, freight, customs, port congestion, factory scheduling, or supplier timelines outside our control do not, on their own, create an automatic right to refund, cancellation, or compensation, subject to Australian Consumer Law.
Where a refund is approved after order commitment, the refund may be reduced to reflect production, allocation, freight, customs, administrative, and related committed costs, except where a full remedy is required under law.
This policy does not exclude rights that cannot be excluded under Australian Consumer Law.

Shipping, Freight & Customs

Estimated delivery times are indicative only and are not guaranteed.
Shipping delays, freight delays, port congestion, customs clearance delays, customs inspections, production scheduling delays, and international freight disruption are outside the Seller’s control.
Delays of this kind do not create an automatic right to refund, cancellation, or compensation, except where required by law.
Risk transfers to the customer upon dispatch, except where Australian Consumer Law provides otherwise.

Force Majeure (War & Events Outside Our Control)

Easy Inflatables is not liable for any delay, suspension, failure to perform, or inability to fulfil an order where such delay, suspension, failure, or inability is caused directly or indirectly by events beyond our reasonable control.

These events may include, without limitation, war, armed conflict, invasion, hostilities, terrorism, civil unrest, riots, sanctions, embargoes, trade restrictions, government action, port closures, factory shutdowns, raw material shortages, carrier disruption, freight capacity shortages, customs intervention, natural disasters, pandemics, or other major supply chain events. Free Australia-wide shipping is included under standard global freight conditions. In the event of major external disruptions (such as war, port closures, or extreme air-freight increases), any unavoidable additional freight costs may be passed on at cost. We always communicate this clearly before dispatch.

Where a Force Majeure event affects production, shipment, scheduling, delivery, or fulfilment, any deposit, progress payment, or part payment already made remains non-refundable to the extent permitted by law, including where funds have already been committed to production allocation, factory scheduling, materials, freight booking, supplier commitments, or related order costs.

A Force Majeure event does not create an automatic right to cancellation, refund, chargeback, compensation, or damages, except where a remedy is required under Australian Consumer Law.

Delivery & Inspection Requirements

The customer should inspect the goods as soon as reasonably possible after delivery.

Any visible transit damage, shortages, or apparent faults should be reported in writing within 48 hours of delivery.
Please provide clear photos of the outer packaging, shipping labels, and affected goods.
We will assess all legitimate claims and respond in accordance with Australian Consumer Law.

If an Item Is Damaged or Defective

If goods arrive damaged, defective, or do not meet consumer guarantees, please contact us as soon as possible. Depending on the nature of the issue, Easy Inflatables may offer a repair, replacement, exchange, refund, or another remedy required by law.

Limitation of Liability

To the extent permitted by law:

Easy Inflatables is not liable for indirect, incidental, special, or consequential loss.
Easy Inflatables is not responsible for delays caused by third parties, including freight providers, courier companies, customs authorities, suppliers, or manufacturers.
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

Additional Information

Why don’t we offer free returns?

Large marine goods and specialist accessories involve substantial freight, handling, inspection, and supplier commitment costs. Unless required by law, return freight is the customer’s responsibility.

Do you offer free trials?

No. We do not offer free trials, test periods, or “use first, return later” arrangements.

Can I return an item that has been used?

Generally no, unless a remedy is required by law. Used goods are normally not eligible for change-of-mind return assessment.

What if my return is lost in transit?

We recommend using tracked and insured freight. The customer remains responsible for returned goods until they are received by Easy Inflatables.

Can I cancel my order after placing it?

Accessory orders may be cancellable before dispatch at our discretion. Outboard motors and special-order items are generally not cancellable once processed, allocated, committed to production, booked for shipment, or in transit. Custom-built boats and kayaks are generally not cancellable after production confirmation, build allocation, or factory scheduling, except where a remedy is required under Australian Consumer Law.

What if a courier loses my parcel?

Please contact us promptly. We will assist with the freight investigation process, but resolution timeframes depend on the carrier.

How are approved refunds processed?

Approved refunds are typically processed back to the original payment method unless another lawful and agreed method applies. Processing times can vary depending on banking and payment provider timeframes.

Need Help Before You Purchase?

We strongly encourage customers to contact us before ordering if they have any questions about product suitability, build timing, freight, compatibility, warranty coverage, or returns. Clear advice before purchase helps avoid problems later.

Contact Easy Inflatables

Email: [email protected]

This Refund Policy updated 25 February 2026