You are responsible for covering the shipping costs when returning items to us. Please note that these shipping fees are non-refundable.
To begin the return process, reach out to our customer service team at [email protected] with details of your return and your shipping information.
Accessories Refunds & Steps To Take:
We only offer exchanges on accessories only. Once we receive your return, we’ll inspect it and send you an email confirmation. You’ll also be notified whether your refund request is approved or denied.
Important: Please include photos and any relevant information regarding the product. This is a mandatory part of the refund process. If the product has a minor problem that can be fixed, Easy Inflatables has the right to rectify the issue at hand, without a refund issued.
If your refund is approved, we’ll process it, and you’ll see the credit reflected on your original payment method. Typically, refunds take about 7 business days.
Boat & Kayak Custom Build Refund Conditions
There are no Refunds on any Custom Builds The Customer acknowledges and agrees that:
● Refunds are not available for custom-built inflatable boats, or kayaks except where required under Australian Consumer Law.
● Refunds are not provided for change of mind, order cancellation, delays, or dissatisfaction unrelated to a fault or major failure. This clause does not exclude or limit any rights the Customer has under Australian Consumer Law.
Shipping, Freight, and Customs
The Customer acknowledges and agrees that:
● Estimated delivery times are indicative only. We do our best to give you correct delivery timeframes, however from time to time this is out of our control as the supplier.
● Shipping delays, freight delays, port congestion, customs clearance delays, or customs inspections are outside the Seller’s control.
● Shipping or customs delays do not constitute grounds for a refund, cancellation, or compensation, as outlined in this Seller’s refund, shipping Policy and Consumer purchase agreements.
● Risk transfers to the Customer upon dispatch, except where Australian Consumer Law provides otherwise.
Delivery and Inspection
● The Customer must inspect the Goods upon delivery.
● Any visible damage or faults must be reported in writing within 48 hours of delivery.
● The Seller will assess and respond to any legitimate claims in accordance with Australian Consumer Law.
We do not accept returns for change of mind, custom delays or shipping delays. Due to the nature of our products and price paid for goods unless an item arrives significantly damaged or defective, we cannot offer refunds for other reasons. There’s a moderate risk of damage in transit once goods are removed from the original packaging, and unfortunately, the courier takes no responsibility for this.
We do not offer free trials. Companies that do may resell stock after trial periods. To ensure all our products are brand new, we do not offer trials, but we occasionally hold demonstration events where you can view and test our boats in the water.
Note: Easy Inflatables reserves the right to update this return policy as needed, without prior notice. Any changes will be effective immediately upon posting on our website.
Unfortunately, we cannot accept returns for items that have been used or are not in their original packaging. To qualify for a refund, all items must be unused and returned in the condition they arrived.
Once we receive and inspect your return, you’ll get an email update. Approved refunds will be processed back to your original payment method within 7 business days, though some banks may take longer to reflect the credit.
We recommend using a trackable shipping service when sending back a return. If the return is lost in transit, we may not be able to process a refund unless it can be traced to your courier service.
Yes, most of our products come with warranties. Please refer to our warranty policy for details on specific coverage durations for various items, such as pumps, boat bags, and accessories.
Order cancellations are only possible within 12 hours of purchase. After this window, the order is processed and cannot be canceled.
Please wait for the full 14 days for delivery. Your parcel / parcels are fully traced for your convenience with Australia post and Sendle Couriers within Australia. Once an Investigation has started due to a parcel not being delivered on time, we wait for the Investigation with the courier company or Australia Post to be completed. This is a fair and reasonable ask. If your parcel is deemed lost by either carrier a full refund will be given to you within 5 days of the Investigation being completed.
At Easy Inflatables, we believe in empowering adventurers with high-quality inflatable solutions. Our commitment to durability and performance ensures that every product enhances your outdoor experiences.
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