EASY INFLATABLES • RETURNS, REFUNDS & CUSTOMER RIGHTS
Refund Policy
At Easy Inflatables, we are committed to clear communication, fair dealing, and professional support before and after purchase.
Because many of our boats and kayaks are custom-built to order, this policy explains where refunds, exchanges, repairs,
replacements, and credits may apply, and where they do not.
Important Purchase Notice
Custom-built boats and kayaks are generally non-refundable and non-cancellable once production has been confirmed,
except where a remedy is required under Australian Consumer Law. Accessories may be eligible for exchange or return assessment,
subject to the conditions set out below.
Accessories
Return assessment may be available if the item is unused, in original condition, and in original packaging.
Custom Builds
Boats and kayaks built to order are not refundable for change of mind, cancellation, or delay outside our control.
Faults / Damage
If goods arrive damaged or fail to meet consumer guarantees, we will assess and provide an appropriate remedy.
Contact First
Please contact our team before sending any item back. Unauthorised returns may not be accepted.
Return Eligibility
To be considered for a return, exchange, or refund assessment, goods must be:
- unused and not installed, inflated, assembled, or operated
- in original condition, free from damage, wear, or modification
- returned with original packaging, manuals, components, and accessories
- accompanied by proof of purchase
- approved by Easy Inflatables before return shipping is arranged
Boats and kayaks may arrive on a pallet. The pallet itself does not need to be returned unless specifically requested by us.
Time Limits for Return Requests
Accessories
Return requests for eligible accessories must be initiated within 14 days of delivery.
Requests made outside this timeframe may be declined unless required by law.
Boats & Kayaks
Boats and kayaks are not eligible for return due to change of mind. If the goods are damaged on delivery
or appear defective, you must notify us as soon as possible and within the inspection period set out below.
Return Shipping Costs
Unless Australian Consumer Law requires otherwise, the customer is responsible for all return freight, postage, packaging, and insurance costs.
Original shipping charges are non-refundable unless the law requires a different outcome.
Before returning any goods, please email
[email protected] with your order number, contact details,
reason for return, and clear photos where relevant.
Accessories – Returns, Exchanges & Assessment Process
Easy Inflatables primarily offers exchange or remedy assessment on accessories. Refunds are not automatic and will only be provided where required by law
or where Easy Inflatables approves a refund in writing.
Step 1
Contact us with your order details and include clear photos, videos, and a description of the issue.
Step 2
We assess whether the issue is a minor problem, shipping issue, user issue, or a fault requiring a remedy.
Step 3
If approved, we will advise whether the outcome is repair, replacement, exchange, store credit, or refund.
Important Accessory Return Conditions
- Photos and relevant information are a mandatory part of the assessment process.
- If the issue is minor and can be reasonably rectified, Easy Inflatables may choose repair or replacement rather than refund.
- Refunds, where approved, are generally processed back to the original payment method.
- Approved refund processing times are typically up to 7 business days after final approval.
Boats & Kayaks – Custom Build Refund Conditions
Custom Build Orders
All custom-built inflatable boats and kayaks are made specifically to the customer’s order.
For that reason, refunds, cancellations, or change-of-mind returns are not available once production has been confirmed,
except where a remedy is required under Australian Consumer Law.
- Refunds are not available for change of mind.
- Refunds are not available for order cancellation after production confirmation.
- Refunds are not available for dissatisfaction unrelated to a fault or major failure.
- Refunds are not available for shipping, freight, customs, or port delays outside our control.
- This policy does not exclude rights that cannot be excluded under Australian Consumer Law.
Shipping, Freight & Customs
- Estimated delivery times are indicative only and are not guaranteed.
- Shipping delays, freight delays, port congestion, customs clearance delays, and customs inspections are outside the Seller’s control.
- Delays of this kind do not create an automatic right to refund, cancellation, or compensation, except where required by law.
- Risk transfers to the customer upon dispatch, except where Australian Consumer Law provides otherwise.
Delivery & Inspection Requirements
The customer must inspect the goods as soon as reasonably possible after delivery.
- Any visible transit damage, shortages, or apparent faults must be reported in writing within 48 hours of delivery.
- Please provide clear photos of the outer packaging, shipping labels, and affected goods.
- We will assess all legitimate claims and respond in accordance with Australian Consumer Law.
If an Item Is Damaged or Defective
If goods arrive damaged, defective, or do not meet consumer guarantees, please contact us immediately.
Depending on the nature of the issue, Easy Inflatables may offer a repair, replacement, exchange, refund, or another remedy required by law.
Limitation of Liability
To the extent permitted by law:
- Easy Inflatables is not liable for indirect, incidental, special, or consequential loss.
- Easy Inflatables is not responsible for delays caused by third parties, including freight providers, courier companies, or customs authorities.
- Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
Additional Information
Why don’t we offer free returns?
Large marine goods and specialist accessories involve substantial freight, handling, and inspection costs. Unless required by law, return freight is the customer’s responsibility.
Do you offer free trials?
No. We do not offer free trials, test periods, or “use first, return later” arrangements.
Can I return an item that has been used?
Generally no, unless required by law. Used goods are normally not eligible for change-of-mind return assessment.
What if my return is lost in transit?
We recommend using tracked and insured freight. The customer remains responsible for returned goods until they are received by Easy Inflatables.
Can I cancel my order after placing it?
Accessory orders may be cancellable before dispatch at our discretion. Custom-built boats and kayaks are generally not cancellable after production confirmation.
What if a courier loses my parcel?
Please contact us promptly. We will assist with the freight investigation process, but resolution timeframes depend on the carrier.
Need Help Before You Purchase?
We strongly encourage customers to contact us before ordering if they have any questions about product suitability, build timing,
freight, compatibility, warranty coverage, or returns. Clear advice before purchase helps avoid problems later.
