Question 1

Boat registration in Australia — how does it work?

Accepted Answer

Easy Inflatables boats can be registered in any Australian state or territory. You'll typically need a completed registration form from your state authority, your tax invoice, the HIN number (on the back of the transom or CE plate), photo ID, and our Statement of Conformity letter from the boat builder. All our boats comply with the Recreational Craft and Personal Watercraft Directive 2013/53/EU and are correctly listed on the CE plate. In NSW and some other states you'll also need a Boat Code Certificate (typically from $120 via mobile certifiers). Think of it like a pink slip for your car — getting your initial Boat Code Certificate is almost the same process: you take the boat to an authorised inspection station (or have a mobile certifier come to you) and it's checked over. The big difference is that you only have to do it once, at first registration — unlike a car pink slip you do NOT have to repeat the Boat Code inspection every year. We supply every document you need to support the process.

Question 2

Do I have to pay import taxes on a new boat delivery?

Accepted Answer

No. For Australian residents, all import duty taxes and GST are included in your purchase price. No hidden fees, no surprises at the door.

Question 3

Do you ship boats internationally?

Accepted Answer

Yes — we ship worldwide. Local taxes and import duties usually apply in foreign countries; FedEx or DHL will contact you to finalise any payments owing and arrange delivery directly to your door.

Question 4

What warranty do you offer?

Accepted Answer

Aerowave Sport, Viper Series and WaveRunner Series 3 boats ship with a 5–7 year hull warranty (years 1–5 comprehensive, years 6–7 major structural coverage). AeroCat Series boats (AeroCat 330, 360, 380) are covered by a 5-year hull warranty. WaveRunner Series 1 and 2 (legacy) carry a 3-year warranty, and accessories a 1-year warranty. All entitle you to ongoing Australian-based support. See full terms on our warranty page.

Question 5

Can I talk to someone before I buy?

Accepted Answer

Of course. If you're unsure which hull is right for you, the team is happy to give honest advice before you commit. Call +61 2 4335 1603 or try our 2-minute Skipper Quiz for a personalised match.

Question 6

Do you offer finance?

Accepted Answer

Yes — we partner with AMMF for marine finance. Use the finance calculator on any boat's product page to estimate weekly repayments, then apply online at mi-bike.com.au. Approvals typically come back within 24 hours.

Question 7

What's included in my boat package?

Accepted Answer

Every package ships ready-to-launch: hull, 10 PSI high-pressure air deck floor built with specialised drop-stitch technology and a VALMEX non-slip surface, full Bimini sun top, LockPro launching wheels, oars, foot pump, repair kit and carry bag. Some models include further extras — check the individual product pages for the full spec.

Question 8

How long until I receive my boat?

Accepted Answer

Most boats are built and dispatched within 2–4 weeks of order confirmation. From there you choose how it gets to you. Option 1 — FREE Economy Sea Freight: approximately 30–40 days door-to-door, included in your boat price, no surcharges anywhere in Australia (metro, regional or remote). Option 2 — Express Air Delivery: approximately 7–14 days door-to-door using premium freight partners (DHL, FedEx and international air-freight networks). Easy Inflatables contributes approximately 50% of the real air-freight cost; your share is a flat A$810 for every Australian postcode, plus an additional A$500 only for true remote zones (NT, far-north QLD including Townsville and Cairns, remote WA, regional TAS and outback SA). Both options are door-to-door, fully insured in transit and include customs clearance. Simply pick the option that suits your timeline in the cart.

Question 9

Can I visit your showroom or shop front?

Accepted Answer

No — we do not operate a shop front or showroom. Easy Inflatables is an importer and manufacturer: we design and custom-build inflatable boats in partnership with our production facilities overseas, including Hong Kong. Every boat is made to order and shipped directly to your nominated delivery address, so there is no need for a retail showroom. Our Avoca Beach address is for mail and administration only. Please do not visit in person; we are happy to answer questions by phone or email.

Question 10

What is WavePay and how does the payment plan work?

Accepted Answer

WavePay is our in-house Pay-in-4 plan for boats — split the price of your hull or full package into 4 fortnightly instalments with no third-party lender, no credit check and no interest. You enter your card once, the first instalment is taken on the day you order, and the remaining three are initiated and charged automatically every 14 days by Stripe — a PCI-compliant payment provider trusted by millions of businesses worldwide. Instalments 1 and 2 together form your 50% manufacturing deposit — your boat enters the build queue as soon as instalment 2 clears (day 14) and production runs in parallel with the remaining payments. The completed boat is dispatched after the final (4th) instalment clears. Once a WavePay plan begins, all instalments are non-refundable — production capacity is reserved for your custom boat as soon as instalment 1 clears. See the How WavePay Works page and the Order & Refund Policy for the full breakdown.