You are responsible for covering the shipping costs when returning items to us. Please note that these shipping fees are non-refundable.
To begin the return process, reach out to our customer service team at [email protected] with details of your return and your shipping information.
Once we receive your return, we’ll inspect it and send you an email confirmation. You’ll also be notified whether your refund request is approved or denied.
Important: Please include photos and any relevant information regarding the product. This is a mandatory part of the refund process.
If your refund is approved, we’ll process it, and you’ll see the credit reflected on your original payment method. Typically, refunds take about 7 business days.
We only offer exchanges on accessories only. We do not exchange boats or kayaks.
We do not accept returns for change of mind. Due to the nature of our products, unless an item arrives significantly damaged or defective, we cannot offer refunds for other reasons. There’s a moderate risk of damage in transit once goods are removed from the original packaging, and unfortunately, the courier takes no responsibility for this. In cases of transit damage during return shipping, we may incur the loss if the return is due to a change of mind or a misunderstanding of the product description.
We do not offer free trials. Companies that do may resell stock after trial periods. To ensure all our products are brand new, we do not offer trials, but we occasionally hold demonstration events where you can view and test our boats in the water.
Note: Easy Inflatables reserves the right to update this return policy as needed, without prior notice. Any changes will be effective immediately upon posting on our website.
Unfortunately, we cannot accept returns for items that have been used or are not in their original packaging. To qualify for a refund, all items must be unused and returned in the condition they arrived.
Once we receive and inspect your return, you’ll get an email update. Approved refunds will be processed back to your original payment method within 7 business days, though some banks may take longer to reflect the credit.
We recommend using a trackable shipping service when sending back a return. If the return is lost in transit, we may not be able to process a refund unless it can be traced to your courier service.
Yes, most of our products come with warranties. Please refer to our warranty policy for details on specific coverage durations for various items, such as pumps, boat bags, and accessories.
Order cancellations are only possible within 12 hours of purchase. After this window, the order is processed and cannot be canceled.
Please wait for the full 14 days for delivery. Your parcel / parcels are fully traced for your convenience with Australia post and Sendle Couriers within Australia. Once an Investigation has started due to a parcel not being delivered on time, we wait for the Investigation with the courier company or Australia Post to be completed. This is a fair and reasonable ask. If your parcel is deemed lost by either carrier a full refund will be given to you within 5 days of the Investigation being completed.
At Easy Inflatables, we believe in empowering adventurers with high-quality inflatable solutions. Our commitment to durability and performance ensures that every product enhances your outdoor experiences.
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