EASY INFLATABLES • BOAT WARRANTY POLICY
Warranty Policy
Thank you for choosing Easy Inflatables. Our warranty policy is designed to give you confidence in the quality of your purchase,
while clearly explaining what is covered, what is not covered, and how to request support if a problem arises.
Premium Warranty Support
Most Easy Inflatables boats are backed by a 5-Year Limited Warranty against defects.
WaveRunner Series 1 and Series 2 models are covered by a 3-Year Limited Warranty.
WaveRunner Series 3 models are covered by a 5-Year Limited Warranty.
5-Year Boat Cover
Applies to most Easy Inflatables boat models for eligible defects in materials and workmanship.
3-Year WaveRunner Cover
WaveRunner Series 1 and Series 2 are covered by a 3-year limited warranty.
1-Year Accessories
Accessories such as pumps, bags, covers, biminis and similar parts are covered for 1 year against manufacturing defects.
Australian Support
Our NSW-based support and repair coordination team helps manage claims and get you back on the water quickly.
What Our Boat Warranty Covers
Easy Inflatables provides a Limited Warranty against defects in materials and workmanship for eligible products during the applicable warranty period.
Covered Boat Components
- Inflatable tubes, including fabric integrity, seams, buoyancy and air-tightness
- High-pressure air-deck floors
- Aluminium floors
- Oars, seats, handles, D-rings, seat webbing and oar holders
- Valves and standard factory-fitted components
Coverage applies only to faults that arise from manufacturing defects or defective materials under normal recreational use and correct care.
Accessory Warranty
Easy Inflatables accessories are covered by a 1-Year Limited Warranty against manufacturing defects.
- Pumps
- Boat bags and carry bags
- Anchors
- Boat covers
- Biminis
- Under-seat bags and bow bags
- Rod holders and similar accessories
Important: There is no warranty coverage for damage resulting from self-installation of accessories, incorrect fitting,
over-tightening, or unauthorised modification.
Warranty Conditions
This warranty applies to products purchased directly from Easy Inflatables or through an authorised Easy Inflatables sales channel,
unless otherwise stated in writing.
To keep your warranty valid
- Follow the Operation and Maintenance Manual
- Use the product within its design and horsepower limits
- Maintain correct inflation pressures
- Wash down and store the boat appropriately after use
- Carry out normal preventive care and maintenance
Transferability
Subject to proof of original purchase and product identification, our new boat warranty is intended to be
transferable to a subsequent owner within the original warranty period, provided the product remains within the covered term
and has been maintained in accordance with our care requirements.
How To Request Warranty Service
If you believe your product has a warranty issue, please contact Easy Inflatables or the dealer from whom you purchased the product.
Step 1
Email or write to us with your claim request.
Step 2
Include model number, HIN or Boat Code Number, purchase date, contact details, and a clear description of the issue.
Step 3
Attach clear photos or a short video to help us assess the fault promptly.
Claim Assessment & Freight
- Easy Inflatables has the right to inspect and assess the product before approving any warranty remedy.
- The customer is responsible for shipping the product to us or to an approved repair location, unless the law requires otherwise.
- If a claim is accepted, the remedy may include repair, replacement, or another appropriate solution at our discretion, subject to Australian Consumer Law.
What Happens If A Claim Is Accepted
For smaller warranty issues, repairs may be carried out by our NSW-based repair support network.
For larger accepted warranty claims, Easy Inflatables may provide a replacement boat or kayak at no charge for the replacement product itself.
Where a replacement is approved, our aim is to arrange dispatch within 30 days of claim acceptance, subject to production availability and freight timing.
What Is Not Covered
- Commercial, hire, charter, instructional, or racing use
- Sun damage or UV damage caused by improper storage or lack of protection
- Damage arising from self-installation of accessories or unauthorised modifications
- Use of excessive engine power, excessive weight, or operation outside rated limits
- Misuse, neglect, improper docking, towing, storage, or transport
- Collisions, punctures, cuts, abrasions, or impact damage
- Corrosion, wear and tear, or deterioration from lack of maintenance
- Second-hand, pre-owned, demonstration, or ex-display boats unless expressly agreed in writing
- Normal ageing, cosmetic wear, and maintenance-related issues
- Sand or debris in valves, or issues caused by failure to clean the product after use
- Over-inflation, including heat-related pressure expansion beyond recommended levels
- Hoses, fittings, valves or connections damaged by over-tightening, stripping, or incorrect handling
Important Over-Inflation Notice
Boats and kayaks must be maintained within the manufacturer’s recommended inflation pressure range.
Extreme heat can increase internal pressure and may permanently damage tubes, seams, floors, or fittings.
Damage caused by operation or storage outside the recommended pressure range is not covered by this voluntary warranty.
Customers should regularly check pressure and release air where required in hot conditions.
Care Tips For Long-Term Enjoyment
Storage
If storing outdoors, use a suitable cover and minimise direct UV exposure.
Protection
Keep tubes and floors away from sharp objects, hooks, and abrasive surfaces.
Inflation
Follow recommended pressure levels and re-check pressure in changing weather.
Fishing Tip
Use a separate fish bin or protective storage to reduce abrasion, puncture, and odour damage.
Hidea Outboard Engines Warranty
Hidea outboard engines are covered under the manufacturer’s own warranty terms.
Based on current supplier information, Hidea offers a 5-year (3+2) warranty structure in Australia,
comprising an initial 3-year manufacturer warranty plus an additional 2-year period subject to their conditions.
Warranty administration, parts supply, and any additional terms for Hidea engines are subject to Hidea’s own policy and dealer network conditions.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitation of Liability
To the extent permitted by law:
- Easy Inflatables is not liable for indirect, incidental, special, or consequential loss or damage.
- Easy Inflatables is not liable for loss arising from self-installed accessories, unauthorised modifications, or use outside recommended limits.
- Easy Inflatables’ maximum liability under this voluntary warranty is limited to the original purchase price of the product, except where Australian Consumer Law provides otherwise.
Need Warranty Support?
Our team is here to help with warranty questions, product identification, and claim support.
Please contact us with your details, purchase information, and photos or video of the issue.
Easy Inflatables
8A Comito Close, Avoca Beach NSW 2251
Phone: +61 2 4335 1603
