Easy Inflatables respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, contact us, or purchase products from us.

Your privacy matters

Secure handling. Personal information is handled using reasonable security practices designed to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

Transparency. We aim to clearly explain how information is collected, used, disclosed and stored when you interact with our business.

Data minimisation. We only collect personal information that is reasonably necessary for providing our products, services, website functionality and customer support.

Responsible use. Information is used for legitimate business purposes such as processing orders, improving services, complying with legal obligations and communicating with customers.

Access & correction. Where appropriate, you may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.

Retention & disposal. We retain personal information only for as long as reasonably required for business, legal, accounting, warranty, support or compliance purposes, then securely dispose of it where appropriate.

Controlled sharing. Where information is shared with service providers such as payment, freight or website platforms, it is limited to what is reasonably necessary for those functions.

Respectful communication. We aim to use your details responsibly when responding to enquiries, processing orders, providing updates or sending communications you have requested or agreed to receive.

Information we collect

We may collect personal information when you place an order, submit an enquiry, subscribe to updates, request support, complete a form, or otherwise interact with our website or business. This may include your name, email address, phone number, billing or delivery address, order details, and other information relevant to your enquiry or purchase.

We may also collect limited technical information such as your browser type, device information, IP address and website usage data.

How we use your information

• Order processing — to process orders, organise delivery, confirm transactions and communicate order updates.
• Customer service — to respond to enquiries, provide product guidance, technical support and after-sales assistance.
• Website improvement — analytics and usage information may help us improve website functionality, performance and user experience.
• Marketing communications — we may send updates, offers or news where permitted by law or where you have requested or consented to receive them.
• Fraud prevention & security — to help detect suspicious activity, reduce fraud risk and protect our website, customers and business operations.
• Legal & compliance — to comply with laws, regulations, taxation, accounting, warranty or dispute-handling obligations.
• Warranty & ownership support — to help manage warranty enquiries, support requests, product ownership records and other post-purchase assistance.
• Delivery & logistics coordination — to coordinate freight, confirm delivery details, organise follow-up contact and help ensure orders reach the correct destination efficiently.

Sharing your information

Easy Inflatables does not sell or rent personal information. However, we may disclose information to trusted third-party service providers where reasonably necessary to operate our business, including payment processors, freight providers, website platforms, IT providers, marketing platforms, warranty/service partners and professional advisers.

We may also disclose information where required or authorised by law, to enforce our terms, to protect our lawful interests, or to respond to lawful requests from regulators, courts or government authorities.

Cookies & tracking technologies

Our website may use cookies, pixels, analytics tools and similar technologies to improve functionality, understand visitor behaviour, remember preferences, measure campaign performance and enhance user experience. You may be able to control some cookie settings through your browser or device settings. Disabling cookies may affect how parts of the website function.

Data security

We take reasonable steps to protect personal information using technical, administrative and organisational safeguards appropriate to the nature of the information. However, no online system, website, email transmission or storage platform can be guaranteed to be completely secure, and to the maximum extent permitted by law, we do not warrant the absolute security of information transmitted to or from our website or systems.

Data retention

We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, including for legitimate business operations, customer support, warranty matters, dispute resolution, record-keeping, taxation, accounting, legal compliance and regulatory requirements.

Your rights

Subject to applicable law, you may request access to personal information we hold about you, request corrections, withdraw consent to certain communications, or request that we stop sending marketing communications. We may need to verify your identity before acting on certain requests, and in some circumstances we may be permitted by law to refuse a request.

To make a privacy request, contact us at sales@easyinflatables.com.au or call +61 2 4335 1603. We will respond within a reasonable time, typically within 30 days.

Marketing communications — email, SMS and push notifications

Where you have provided your email address, mobile number or opted in on our website, we may send you marketing communications by email, SMS (including abandoned-cart reminders, order updates and promotional offers) and web push notifications (via easyinflatables.com.au).

You can opt out at any time by:

• clicking the unsubscribe link in any marketing email;
• replying STOP to any marketing SMS;
• disabling notifications in your browser or device settings for push messages;
• emailing sales@easyinflatables.com.au.

Transactional messages (order receipts, deposit confirmations, balance invoices, dispatch notices, freight updates, warranty correspondence) are not marketing and will continue to be sent for as long as required to fulfil your order or comply with our legal obligations.

International data transfers

Because we ship internationally and use overseas service providers, some of your personal information is necessarily disclosed to or stored by recipients outside Australia. This may include:

• Overseas freight-forwarding agents in Hong Kong and our manufacturing partners' logistics teams (for DDP shipments — name, delivery address, phone number, order reference);
• Stripe (United States, Ireland) for payment processing and the secure storage of card details for balance auto-charge;
• Resend, SendGrid and similar email/SMS providers (United States, European Union) for transactional and marketing message delivery;
• Cloudflare (global) for website hosting, DNS, edge delivery and security;
• Supabase (United States, European Union, Singapore) for our application database, file storage and authentication;
• Google (United States, global) for analytics, advertising, reCAPTCHA, Maps and translation services;
• Microsoft (Australia, United States, global) for Outlook email infrastructure;
• AMMF (Australia) when you submit a finance application;
• DHL, UPS, FedEx and ocean carriers (global) for international freight and DHL Express shipments.

Where we transfer your personal information overseas, we take reasonable steps to ensure each recipient handles it consistently with the Australian Privacy Principles (APP 8). However, by providing your personal information for an international order or by using our website, you acknowledge that some information will be processed in countries with privacy regimes that differ from Australia's.

Cookies, retargeting and analytics

We use cookies, pixels and similar technologies from Google (Analytics, Ads, Tag Manager), Meta (Facebook/Instagram pixel), TikTok, Microsoft Clarity and similar platforms to measure website performance, run retargeting advertising, and improve the user experience. You can control these through your browser settings, Google's Ads Settings and similar opt-out pages for each platform.

Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles or this Privacy Policy, please first contact us at sales@easyinflatables.com.au so we can attempt to resolve the matter. If you are not satisfied with our response, you are entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Web: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory or website changes. Any updated version may be published on this page, and the revised version will apply from the date it is posted unless otherwise stated.